| Questions with Answers
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How do I place an order with Premier Carts?
We offer two convenient online systems to help you price and order our
products.
- All items that can be shipped by a parcel package carrier (UPS
or FedEx) will display our minimum order quantity, unit price and an
"Order" button. Our
Online Order System will calculate shipping
charges and securely capture your order and payment information. We do
not ship to APO/FPO addresses. Our online order system is for orders
shipping within the continental US only.
- All
items that must be shipped by a common truck carrier will display our minimum
order quantity and a
"Quote" button. Our
Request for Quotation
System will allow you to select and price product options and submit
your contact and shipping information to our office for a shipping
quote. We work with several freight carriers and will manually get the
best freight rate and reply to your request with a formal quote and
ordering instructions.
Premier Carts does not offer 24 hour phone support. We can be reached by
phone at (888) 836-2278 Monday through Friday 9:00am to 4:00pm central
standard time. |
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Do you sell to individuals or just to retail
businesses?
Premier Carts offers a full line of products to meet the needs
of both individuals and retail customers. Our personal
folding carts and
wagon carts ship by UPS or FedEx ground
and are sold individually. Our metal carts,
plastic carts and some
convenience carts ship by common
truck carrier, have minimum order quantities and are not sold
individually. |
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What geographic area do you sell in?
Premier Carts is mainly focused on the US market. Products that can be
ordered directly from our web site will ship by UPS or FedEx ground. We
do not ship to APO/FPO addresses. Products shipping by common truck
carrier are quoted shipping to a business location unless you provide
specific delivery instructions with your request. For orders outside of
the US, we require the customer to arrange the freight forwarding,
customs and ocean transportation for export. Please provide us with the
customs broker/freight forwarder US address and phone number you would
like the items shipped to when requesting a quote. Our online ordering system is only
available for shipments within the continental US. Alaska and Hawaii
customer will need to use our Contact Us page
or our
"Quote"
button to request a shipping quote for the items you are interested in.
Please provide full product and address information so we can provide an
accurate quote. |
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How long does it take to receive an item once it is
ordered?
This varies by item. Please refer to the web page where the item
is listed as we list with each item or group of items our best delivery estimate
from our past experience. We do not offer expedited shipping options and
do not offer same day or next day shipping. |
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Do you offer a way to track my order?
Currently, tracking information is only available when
ordering our personal folding carts and wagon carts from our web site. The
tracking number will be sent to the customer via e-mail when it is
received from the factory or warehouse. |
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What is your return policy?
All return items must be authorized. Do not send any items
back until you have called our toll-free number (888) 836-2278 and have
authorization and instructions of where and how the item should be
returned. Return shipments must be pre-paid by the customer and made
within 30 days of the original shipment. Premier Carts does not give
credit for shipping charges. Returned items may be subject to a 25% return
charge based on the item, condition and reason for the return. |
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Some items do not have pricing. How can I find out what
it will cost to order these items?
Most of our retail carts and material handling carts are
shipped by truck. These items can not be ordered directly from our web
site because shipping charges must be quoted manually. Our
web site indicates the minimum order quantities and delivery times. Please use
our
"Quote" button and our
Request for Quotation
System to get a specific quote with freight charges. |
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How are retail shopping carts delivered?
Our retail carts and material handling carts must be
shipped by common truck carriers. The freight carriers we use have a minimum charge of
$95.00 to over $150.00 per delivery depending on the items and delivery
location. The customer is responsible for unloading of carts upon
delivery. Our shipping quotes are based upon a dock
delivery to a business location unless you provide specific delivery
instructions with your request. Most freight carriers charge extra for the driver to unload
the items at the delivery location, for inside deliveries or for
deliveries to non-business addresses. Customers requesting additional
delivery services not previously requested will be charged for any additional
freight costs incurred by Premier Carts. |
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Do you have a minimum order quantity?
Some of the retail carts and personalized replacement parts we sell have a minimum order
quantity. Minimum quantities are stated on the web page along with the
product description of each item. |
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What carts are available used/reconditioned?
The only carts we sell used or reconditioned are the retail grocery style
carts. The availability of these carts changes and our most abundant
models are posted on the cart specials page of
our web site. |
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What is the difference between used (as is) carts and
reconditioned carts?
Used or (as is) shopping carts are sent out in the same condition that
we receive them in. The condition can vary widely, which is why the
majority of the carts we sell are either new or have been reconditioned to ensure proper performance and appearance.
The reconditioning process includes pressure washing, replacement of
wheels and casters as needed, any straightening of frame, basket or gates to
ensure proper performance and nesting. |
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Do you provide on-site service or maintenance for
retail shopping carts?
We currently do not provide any onsite repair or maintenance services. |
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What kind of payment options
do you accept?
We accept MasterCard, Visa, American Express, Discover and check payments. We do not open credit
accounts for businesses until they have a history of three or more
purchases over a 12 month period and submit credit information. We have an
active status in Central Contractor Registration (CCR) and do accept
Purchase Orders from most government agencies once we have verified basic
contact information. We do not accept verbal Purchase Orders. |
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