Frequently Asked Questions
How do I place an order with Premier Carts?
We offer two convenient online systems to help you price and order our products.
Order System: All items that are normally in stock and can be shipped by a parcel package carrier (UPS or FedEx) will display our minimum order quantity, unit price and an "Order" button. Our Online Order System will calculate shipping charges for orders shipping within the lower 48 contiguous states and securely capture your order and payment information. We do not ship to APO/FPO addresses. Our online order system is only for orders shipping within the lower 48 contiguous states.
Quote System: All items that are made to order or items that must be shipped by a common truck carrier will display our minimum order quantity and a "Quote" button. Our Quote System will allow you to receive quantity specific pricing, select product options, and quickly submit your contact and shipping information to us electronically for a shipping quote. We then manually calculate freight charges and will reply to your request with a formal quote and ordering instructions.
Phone Orders: Premier Carts does not offer 24 hour phone support. We can be reached by phone at (888) 836-2278 Monday through Friday 8:00am to 5:00pm central standard time. If we do not answer the phone, please leave a message and someone will return your call. Our phone system forwards calls to our office line and also to our mobile phones. We may answer your call and not be at our office computer to process a phone order. Our phone orders and quote requests are simply input into this web site, so we recommend using our web site as the quickest method of placing orders or requesting a quotation.
Response Times: Our sales staff tries to answer all standard inquiries within a few hours or at least within one business day Monday - Friday. Requests for special items or options not mentioned or offered on our web site may require additional time to provide an answer. Occasionally our sales staff may be out of the office for an extended period of time (Holidays, trade shows, vacation days), which may extend the time it takes to respond. We will post on this website "Announcements" anytime our sales staff is going to be unavailable for more than one day. All website orders, quote requests, and e-mail inquiries received when our sales staff is out of the office are still processed on a semi-regular basis. Phone inquiries are typically returned when the office reopens.
How are retail shopping carts delivered?
The retail shopping carts and material handling carts are manufactured items that ship fully assembled. These items must be shipped by common less-than truckload (LTL) freight carriers. Truck deliveries are very different from standard parcel deliveries. The customer may be asked to assist in the unloading of carts upon delivery and it is the customer's responsibility to look for signs of damage. If there are signs of damage, it is the customer's responsibility to inspect, document and mark any damage at the time of delivery. Signing the delivery receipt is the final step in taking ownership of the carts. Please be familiar with our Shipping Policy and make sure you receive deliveries in a business-like manner.
Our standard shipping quotes are based upon a regular dock delivery to a business location unless you request additional delivery instructions with your quote request. Freight carriers do charge extra for services like a lift-gate to bring a pallet to the ground or to remove the items from the the truck and then transport them into a building. Typically extra charges can be avoided by assisting with the delivery. Please request any extra services that you may need when you request a shipping quote or be prepared to be charged for additional freight cost incurred if additional services are requested at the time of delivery.
What geographic area do you sell in?
The majority of our transactions are with companies and individuals in the lower 48 contiguous states. We do offer shipments to other areas, but because of logistics, there is a slightly different method to place an order. Below is an outline of how to place an order depending on your location.
U.S Lower 48 Contiguous States:
Parcel Delivery: All items that are normally in stock and can ship by a parcel package carrier (UPS or FedEx) can be ordered directly from our web site using the "Order" button. Shipping calculations are for regular ground shipments. Please use our "Quote" tab for items if you are considering purchasing larger quantities to ensure you receive an accurate shipping charge. We do not ship to PO Boxes or to APO/FPO addresses.
Truck Delivery: Products shipping by common truck carrier are quoted shipping to a standard business location unless you request additional services when you submit your request. Our "Quote System" will allow you to receive quantity specific pricing, select product options, and quickly submit your contact and shipping information to us electronically for a shipping quote. We then manually calculate freight charges and will reply to your request with a formal quote and ordering instructions.
Alaska, Hawaii & Offshore:
Parcel Delivery: Our online Order System does not calculate shipping to Alaska, Hawaii or other offshore destinations. Please click on the "Quote" tab on the item page and use our "Quote" button to request a shipping quote for the items you are interested in. We can only ship to a physical street address. If you are not located in a US state or territory, you will also be responsible for all customs fees and duties.
Premier Carts does not provide traditional ocean transportation. Our "Quote System" will allow you to receive quantity specific pricing, select product options, and quickly submit your contact and shipping information to us electronically for a shipping quote. Please read the two options below and select what works best for you.
Freight Forwarder: Our preferred method of dealing with offshore customers is to ship items to the US address of your freight forwarder. Most offshore customers are already using a forwarder for their oceans transportation and this is usually more cost effective than the large LTL companies that Premier Carts uses for our offshore deliveries. Our freight carriers do not always cover all destinations.
Truck Delivery: If you can not provide a freight forwarder for the ocean transportation. Premier Carts will estimate the cost of transportation using our LTL freight carriers. Our ocean transportation freight charges are not a guaranteed price. Ocean transportation ships by weight and dimensions. We are normally close on our estimate, but the buyer will be responsible for the actual ocean transportation charges.
Parcel Delivery: Our online Order System does not calculate shipping to Canada. Please click on the "Quote" tab on the item page and use our "Quote" button to request a shipping quote for the items you are interested in. We can only ship to a physical street address. Please know that the parcel carrier will act as the customs broker and you may owe customs fees and duties to the parcel carrier at the time of delivery.
Truck Delivery: Our "Quote System" will allow you to receive quantity specific pricing, select product options, and quickly submit your contact and shipping information to us electronically for a shipping quote. We then manually calculate freight charges and will reply to your request with a formal quote and ordering instructions. The products shipping by common truck carrier are quoted shipping to a business location unless you provide specific delivery instructions with your request. Please know that you will need to provide us with your customs brokers name, address and phone number at the time the order is placed. The buyer is responsible for all customs fees and duties.
Do you sell to individuals or just to retail businesses?
Premier Carts offers a broad line of quality carts to meet the demand of retail stores, warehouse, office, and personal use customers. Our retail wire carts, plastic carts, convenience carts, and heavy duty carts are fully welded carts that ship fully assembled by truck carriers and may have a minimum order quantity or are not very practical to order individually. The majority of our utility carts, wagon carts, and personal folding carts are sold individually and ship knock down by parcel delivery carriers. These are the style of carts that we recommend for individual personal use.
How long does it take to receive an item once it is ordered?
This varies by item. The individual product pages on our web site will indicate the normal or estimated time it takes for an item to ship from manufacturer and the normal delivery time. We do not offer expedited shipping options and do not offer same day or next day shipping.
Do you offer a way to track my order?
We do e-mail out tracking information for many of our orders when we receive the information from the manufacturer or warehouse. We do not always receive the tracking information in a timely manner, so we can not guaranty that you will receive tracking information on every order.
What is your return policy?
All returns must be authorized. Do not send any items back until you have called our toll-free number (888) 836-2278 or direct line at (913) 345-1427 and have authorization and instructions of where and how the item should be returned. The buyer may also request a return through our contact us page or by e-mail. The request must include the customer name, address, original Quote or Invoice number, quantity, item number or description, and the reason for the return. Return shipments must be prepaid by the customer and made within 30 days of the original shipment. Premier Carts does not give credit for shipping charges. Returned items are subject to a 25% return charge. Return charges can be more based on the item, condition and reason for the return.
Some items do not show pricing on the item page. What's up with that?
The pricing for these items is available on our web site by selecting the quantity and clicking on the "Quote" button. Our "Quote System" will allow you to receive quantity specific pricing, select product options, and quickly submit your contact and shipping information to us electronically for a shipping quote. We then manually calculate freight charges and will reply to your request with a formal quote and ordering instructions.
Do you have a minimum order quantity?
Most of the retail style carts and some personalized replacement parts we sell will have a minimum order quantity. Minimum quantities are either stated on the items web page, or the "Select Qty" box will only display available quantities for that item.
What carts are available used/reconditioned?
On occasion we may have access to used or reconditioned retail grocery style carts. If we have any of these carts available our most abundant models are posted on the cart specials page of our web site.
What is the difference between used (as is) carts and reconditioned carts?
Used or (as is) shopping carts are sent out in the same condition that we receive them in. The condition can vary widely, which is why the majority of the carts we sell are either new or have been reconditioned to ensure proper performance and appearance. The reconditioning process includes pressure washing, replacement as needed of wheels and casters, any straightening of frame, basket or gates to ensure proper performance and nesting.
Do you provide on site service?
We currently do not provide any on site repair or maintenance services. However, we do sell the most common replacement parts for those who want to make basic repairs.
What kind of payment options do you accept?
We accept MasterCard, Visa, American Express, Discover, and traditional check payments. We do not open credit accounts for businesses until they have a history of three or more purchases over a 12 month period and submit credit information. We have an active status in System for Award Management (SAM) and do accept Purchase Orders from most government agencies once we have verified basic contact information and have written agreement to our terms and conditions. We do not accept verbal Purchase Orders. All purchase orders must be in writing.